https://wayground.com/join?gc=268742&source=liveDashboard
REACT TO THE SITUATION
Customer reaction cards
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The waiter brings you the wrong dish.
→ React politely. -
Your food is too salty.
→ Ask for help. -
You want to change your order, but only if it’s not too late.
→ Ask the waiter. -
You are allergic to nuts and need to check one dish.
→ Ask a question. -
You want the music to be quieter because you cannot hear your friend.
→ Make a polite request. -
You don’t understand a dish on the menu.
→ Ask for an explanation. -
You want to pay separately.
→ Tell the waiter. -
Your drink hasn’t arrived even after 15 minutes.
→ Ask about it. -
You want to compliment the food.
→ Say something nice to the staff. -
You are in a hurry and need the bill quickly.
→ Explain the situation.
Waiter / waitress reaction cards
-
The customer complains that the soup is cold.
→ Apologise and offer a solution. -
A customer wants a recommendation.
→ Recommend something from the menu. -
A group arrives without a reservation and the restaurant is almost full.
→ Explain the situation. -
A customer asks for a vegan option but the menu has none.
→ Offer alternatives. -
A customer asks for a discount or a free dessert.
→ Respond politely. -
The customer doesn’t understand part of the menu.
→ Explain it clearly. -
A customer wants to move to a different table.
→ Agree or explain why it’s not possible. -
A child spills a drink.
→ React kindly and helpfully. -
A customer complains about long waiting time.
→ Apologise and give information. -
A customer wants to split the bill five ways.
→ Explain how it can be done.
Friends-at-the-table reaction cards
-
Your friend orders something you hate.
→ React politely. -
Your friend’s food looks much better than yours.
→ Say something. -
You want to taste your friend’s meal.
→ Ask nicely. -
Your friend suggests sharing starters.
→ Agree or disagree. -
You realise you forgot your wallet.
→ Explain it to your friends. -
You want to take a photo of the food.
→ Tell your friends. -
Your friend is taking too long to choose a dish.
→ Encourage them politely. -
Your friend recommends a dish to you.
→ Respond. -
You want to leave a tip, your friend doesn’t.
→ Discuss it. -
You think the restaurant is too expensive.
→ Share your opinion.
Fráze
1. Customer (zákazník)
Arriving & asking for a table
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“Good evening, do you have a table for two?”
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“We have a reservation under the name… ”
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“Could we sit by the window, please?”
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“Is it possible to get a quieter table?”
Ordering food & drinks
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“Could I see the menu, please?”
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“What do you recommend?”
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“I’d like the chicken curry, please.”
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“Could I have this without mushrooms?”
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“Can I get a glass of water as well?”
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“Do you have any vegetarian options?”
During the meal
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“Excuse me, could we have some more napkins?”
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“My food is a bit cold. Could you warm it up, please?”
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“This isn’t what I ordered.”
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“Everything is delicious, thank you.”
Paying & leaving
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“Could we have the bill, please?”
-
“Can we split the bill?”
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“Do you accept card payments?”
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“Thank you, have a nice evening.”
2. Waiter / waitress (obsluha)
Welcoming & seating
-
“Good evening. Do you have a reservation?”
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“Please follow me.”
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“Here are your menus. I’ll be with you in a moment.”
Taking orders
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“Are you ready to order, or do you need more time?”
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“What can I get you to drink?”
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“Would you like any sides with that?”
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“How would you like your steak cooked?”
Checking during the meal
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“Is everything all right?”
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“Can I get you anything else?”
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“Would you like another drink?”
Ending the service
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“Here is your bill. Take your time.”
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“Thank you for coming. Have a lovely evening.”
3. Friends eating together (přátelé u stolu)
Discussing menu choices
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“What are you going to order?”
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“That looks good! I might try that too.”
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“Are you hungry enough for a starter?”
Reacting to food
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“Wow, this is really tasty!”
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“Do you want to try some of mine?”
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“I think I ordered too much.”
Small talk during the meal
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“How was your day?”
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“We should come here more often.”
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“Next time we should try their lunch menu.”
Paying together
-
“Do you want to split it equally?”
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“I’ll get this one; you can pay next time.”
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“Let’s leave a tip — the service was great.”
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