Everyday Problems

 1. Ask for more information

• Can you tell me more about that?

• What happened exactly?

• How do you feel about it?

• Why do you think that happened?

2. Show support / empathy

• I’m sorry to hear that.

• That sounds really difficult.

• I understand how you feel.

• Don’t worry, it will get better.

3. Give advice / suggestion

• Maybe you could…

• How about trying…

• I think it might help if…

• You could ask someone for help.

4. Encourage / motivate

• You can do it!

• Don’t give up.

• Try to stay positive.

• Take it step by step.

5. Ask a question politely

• Could you explain that again?

• Do you want my advice?

• Would you like some help?

• How can I help you?

6. Offer alternatives

• You don’t have to… You could…

• Maybe you can try another way.

• If that doesn’t work, you could…

7. Express opinion / preference

• I think…

• In my opinion…

• Personally, I would…

8. React to feelings

• That must be frustrating.

• You seem upset/sad/angry.

• I can see why you feel that way.

9. Make a polite request / action

• Could you…?

• Please try to…

• Let’s… together.